M2Fitness Refund Policy
Last Updated: 24 September 2024
At M2Fitness, we strive to provide high-quality fitness and nutrition services and products. We understand that circumstances may arise where you need to request a refund. This policy outlines our refund procedures for different types of purchases.
1. Subscription-Based Services
For our subscription-based services:
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No refunds will be issued for unused portions of subscriptions.
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You may cancel your subscription at any time, but you will continue to have access to the service until the end of your current billing period.
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After cancellation, your subscription will not renew for the next billing period.
2. Time-Specific Services (e.g., 8-Week Challenges)
For services with a specific time period, such as our 8-week challenges:
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We offer a 14-day money-back guarantee from the date of purchase.
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If you are unsatisfied with the service within the first 14 days, you may request a full refund.
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To request a refund within the 14-day period, please contact our customer support team at contact@macros2muscles.com or by submitting our contact form.
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After the 14-day period has expired, no refunds will be issued.
3. Physical Products (Merchandise)
For physical products purchased from M2Fitness:
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We offer a 30-day return window from the date of purchase.
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To be eligible for a refund, the item must be unused and in the same condition that you received it.
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To initiate a return, please contact our customer support team at contact@macros2muscles.com or by submitting our contact form for return instructions.
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Once we receive and inspect the returned item, we will process your refund.
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The refund will be issued to the original method of payment.
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Shipping costs for returns are the responsibility of the customer unless the item received was defective or incorrect.
4. How to Request a Refund
To request a refund for eligible purchases:
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Contact our customer support team at contact@macros2muscles.com or by submitting our contact form.
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Provide your order number (if available) and the reason for your refund request.
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Our team will review your request and guide you through the next steps.
5. Processing Time
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For digital services, approved refunds will typically be processed within 5-10 business days.
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For physical products, refunds will be processed within 5-10 business days after we receive and inspect the returned item.
6. Exceptions
We reserve the right to make exceptions to this policy at our discretion. If you believe you have a unique situation that warrants special consideration, please contact our customer support team.
7. Changes to This Policy
We may update this refund policy from time to time. Any changes will be posted on this page with a revised "Last Updated" date.
8. Contact Us
If you have any questions about our refund policy, please contact us at:
Macros to Muscles, Ltd., 4333 Corbett Dr. Suite 1161, Fort Collins, CO 80525
Email: contact@macros2muscles.com
By making a purchase from M2Fitness, you acknowledge that you have read and understood this refund policy.